CUSTOMER SUPPORT – ORDER MANAGEMENT FRANCE

Are you our new colleague who will help us further accelerate our expansion in France?

WHO ARE WE? 

Sonic Equipment is the specialist in high-quality hand tools, filled toolboxes and premium storage solutions. Founded in 2004 and now a leading brand with sales in more than 65 countries worldwide. In addition to Automotive, Sonic is active in the Agriculture, Truck, Industry, Bicycles and Motorcycles sectors. Our goal is to provide the perfect solution for technical professionals, always with the right balance between design, quality and price. Inspiring technicians with confidence and enabling them to excel in their daily job with joy and satisfaction.

 

Sonic is a fast growing and ambitious company with big plans for the future. In recent years we have been able to attract many new customers, partners and fans. In 2022 we opened our newest office in France. Are you a passionate, customer oriented professional experienced in customer support and order management? Do you want to make a real impact and contribute to the successful expansion of Sonic to France? Are you fluent in French and English, proficient in Dutch or intrinsically motivated to learn Dutch? We have a challenge and plenty of development opportunities just right for you!

 

OUR TEAM

Our global support team consists of 8 people, you included. Together with one other colleague you are responsible for the entire support process for our French entity. You advise our customers on their purchase, handle and process their orders, answer all their questions and  if necessary, resolve any issues.  With a customer oriented approach you ensure the customers’ happiness.

What are you going to do? 

  • Handling and processing sales orders from France
  • Administrative activities, such as stock changes, credit checks, handling transport matters and warranty claims
  • Working closely with our French sales department to achieve growth in market share and create happy customers
  • Make sure all incoming e-mails and phone calls are handled timely and professionally
  • Making impact in a new market, where the brand already gained brand awareness over the past 17 years
What is on your CV?
 
  • A administrative or commercial education at MBO+ level, or at least two years of professional experience in a similar function
  • Fluent in French & English, proficient in Dutch or intrinsically motivated to learn Dutch(German is a plus).
  • Technical knowledge and/or affinity with tools is an advantage
  • Proficient in using MS Office products (Excel, Word, Power Point)
  • An excellent team player who takes initiative and shows enthusiasm
  • A customer oriented approach and excellent communication skills
  • High sense of responsibility

 

You get this in return

  • Opportunities for personal growth and learning, every single day
  • A flat, laid-back culture. Everybody is encouraged to participate in discussions and contribute
  • High-trust environment. We believe in giving autonomy to all our employees
  • One-day-per-week working from home policy
  • “Work hard, play hard” mentality: table tennis, darts & table football
  • Every Friday lunch at the company’s expense
  • High discount on Sonic products
  • A one-day-per-week working from home policy
  • Of course a good and appropriate salary for all the knowledge and experience you bring to Sonic

 

Your application procedure

You apply by pressing the button below and filling in our application form with all relevant information. We will look at your application carefully, within 7 days you will know if you are invited for an interview.

 

  1. The first meeting: Let's get to know each other!
  2. The follow-up interview: Enthusiastic after the first interview? Then we will discuss the content in a second meeting. We are happy to explain the position and the team.
  3. Contract proposal: We try to make you an offer that you cannot refuse.
  4. Welcome to the winning team: We'll put a note under the contract and welcome you to Sonic Equipment.

Contact us

We are happy that you see Sonic as your future employer! If you have any questions regarding the specific vacancy, please contact Sophie van Mer by phone on +31 299 224 536.

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